Kater's Acres Policies

Policies

Kater's Acres Policies

THANK YOU FOR SHOPPING AT KATER’S ACRES

Here’s a few policies that you need to know when purchasing from Kater’s Acres. These policies apply to downloadable materials as well as deliverable materials. If you have any questions, please contact me here.


Welcome!

Welcome to Kater’s Acres, Where Smiles Begin. We are overjoyed that you are shopping with us. We hope & pray that our creations will being you a smile for years to come.

We love to do custom orders & we are a trade friendly store. Please know that when you buy our product, you are buying a quality piece of artwork that you or loved one will cherish for years to come. We now ship internationally. Please contact us for international shipping prices for bulk orders.

Payment:

  • PREFERRED PAYMENT METHOD: Visa/MasterCard is accepted through PayPal and will insure expedited shipment & processing of your order.
  • Direct Checkout through Etsy is also offered and accepted.
  • Payment for all custom orders is due at the time of order. NO REFUNDS on given on any custom order, no exceptions.

Instant Downloads:

  • Downloading your tutorial is the responsibility of the purchaser.
  • Please SAVE these tutorials once you download them.
  • Downloaded tutorials are store on the site in your account.
  • You can only download each tutorial a maximum of 6 times. After this you MUST repurchase the tutorial, no exceptions.
  • NO REFUNDS are given for failure to download. No exceptions.
  • No refunds will be given for ANY tutorials once they have been downloaded. No exceptions.
  • DO NOT SHARE, RETEACH, OR SELL THESE TUTORIALS.
  • If you are found sharing, teaching, or reselling these tutorials, appropriate actions will be taken.

Shipping Information:

  • Any shipping overages greater than $2.00 will be returned to the buyer after shipment of your order. Refunds made after purchase through PayPal.
  • All of our items are individually wrapped in Kater’s Acres wrapping, larger items are boxed.
  • Small $3.00 shipping fee items will ship via USPS First Class mail will ship in a bubble mailer. Item(s) should be received within 5-7 days of shipping date.
  • Shipping of $6.00 items will ship via USPS Priority mail will ship in a box. Item(s) should be received within 3-5 days of shipping date.
  • NOTICE: We only ship 1 time per week (usually on Friday)! This means there can be a 5-7 day timeframe between payment & ship dates. We have a full time job & can only accommodate one shipment day per week into our busy schedule. If you need an item sooner, notify me IMMEDIATELY upon purchase!

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INSURANCE:
Insurance is not included on ANY items, but can be purchased at an additional cost.
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Refunds / Exchanges:

  • We want to see happy customers, however, ALL SALES ARE FINAL.
  • Refunds & returns accepted ONLY if item is not as advertised.
  • Refunds are good for 3 days after receipt only – no exceptions.
  • Refunds are good for purchase price only, shipping & handling charges are the responsibility of the buyer.
  • If a buyer fails to notify seller within 3 days of item defect, damage, or discrepancy all refunds and returns are automatically void.
  • All our items have been shipped in the condition stated in ad.
  • There are NO RETURNS/REFUNDS on any custom orders. No exception.
  • PDFs can be downloaded direct from the site a MAXIMUM of 6 times. After this, you MUST repurchase the tutorial again.
    • This helps PREVENT our buyers & club members from being able to “share” the documents.

Parker's Clayful Tutorials Club | Get 2 Polymer Clay PDF Projects a Month - CLICK to sign up

Parker’s Clayful Tutorial Club Members:

  • Download of any & all tutorials is the responsibility of the Club Member.
  • Non-download of tutorials is not the fault or responsibility of Kater’s Acres or Katie Oskin.
  • eMails are sent 2 times a month with passwords & coupon codes to get your tutorials. It is the members responsibility to be sure that they are downloaded within the appropriate time frames.
  • ALL Club Members are REQUIRED to verify their email address.
    • If email addresses are NOT verified, no tutorials can be sent.
    • Verification of email address is the responsibility of Club Members, not Katie Oskin or Kater’s Acres.
  • PDFs can be downloaded direct from the site a MAXIMUM of 6 times. After this, you MUST repurchase the tutorial again.
    • This helps PREVENT our buyers & club members from being able to “share” the documents.
  • All PDF tutorials include an unlimited license to make & sell anything you have purchased in a tutorial from Kater’s Acres.
  • COPYRIGHT PROTECTION: Applies to text, graphics, & instructions of making & building the item contained in the tutorial. Please DO NOT remake tutorials to sell as your own tutorial.
  • REFUNDS:
    • NO REFUNDS will be issued for those who fail to do the following:
      • Open an account on KatersAcres.com
      • Download their tutorials.
      • Submit a verified email address.
  • There are NO REFUNDS on any tutorials or club memberships. No exceptions.
  • Only YOU, the member, can cancel your subscription. Katie Oskin or Kater’s Acres will cancel NO subscriptions. Subscriptions may be cancelled at any time by logging into PayPal and going to your “recurring payments” dashboard.
    • Unsubscribing to the email does NOT cancel your payment!

Additional Policies / FAQs:

  • PLEASE REMEMBER TO TREAT YOUR POLYMER CLAY ITEM WITH CARE. Polymer clay is fragile and it can break easily. If you drop your figurine, it WILL break. There is nothing we can do to help you upon breakage of your item.
  • If your item is broken during shipping, we will ask you to send it back to us for repair, or we will refund your shipping fees.
  • We DO NOT refund the purchase price of broken items when insurance on your package has not been purchased.  
  • Please note: If your item has been insured through the US Postal Service, all claims will need to be made through them by the buyer.

    ***PLEASE READ THE SIZE MEASUREMENTS ON EVERY ITEM. MOST OF OUR ITEMS ARE APPROXIMATELY 1.5″ TO 2″ TALL. THIS MEANS THAT OUR ITEMS ARE CONSIDERED MINIATURES.***

View our Affiliate Disclosure Statement Here

 

6 thoughts on “Policies

  1. Gday Katie, I have had big problems with my iPad and particularly emails. I have a new email address as below. My problem is I can’t find the tutorial I purchased on making a clay cane cutter. It is only recently I purchased this but I am not sure which email address I was using at the time. The old one was maisiesjune@bigpond.com.

    Could you please tell me how to re-download this tutorial. My brain is so befuddled now and i am getting to the point of not wanting to be involved with technology At all.

    Thank you Katie

    Best wishes

    Maisie June Statham

    1. Sure Maisie, just go to https://katersacres.com/account/orders and you should see it there. Let me know if you have any more questions. You will need to sign in, if you can’t, we can open a new account for you and transfer things if needed.

  2. Hi Katie,
    I’mean in a bit of a bind right now. My daughter decided she isn’t ready to be a mom & we are adopting her 7 month old son. I didn’t ever think I would be a mom at almost 60 yrs. old but we do what we must in today’s messed up world. So I need to know if I can suspend my club account for right now & pick it back up when our legal expenses are all covered? Please email me asap.
    Thanks, Terri

    1. Hi Terri – I sent you an email. My prayers are with you.

  3. How do I cancel my club membership. I no longer have the time to continue. Thanks Patsy

    1. Hi Patsy! I’m sorry to see you go, but I understand. To unsubscribe, follow the directions in the policies by going to PayPal and logging onto your recurring payments dashboard. This will cancel your payments to me and you will be removed from the club.

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